Feeling ill? Know where to go to get the care you need
January 11, 2022
Knowing where to go to get the care you need can be confusing. Efforts to continue slowing the spread of COVID-19 have resulted in many new practices for hospitals, outpatient centers and medical offices. As we move forward, life – and healthcare – continues to evolve. Memorial Medical Center's commitment to providing a broad range of healthcare services and high-quality care won’t change.
Now more than ever, it is important to seek out the right level of care for when you are not feeling your best.
Experiencing COVID-19 symptoms? Call your primary care office during normal business hours for non-emergent conditions or symptoms.
- Your primary care provider knows your medical history and should be your first line of defense for any illness or disease that isn’t a medical emergency. Think cough and cold, flu, stomach upset, chronic conditions like diabetes or high blood pressure, and more. They should also be your regular resource for preventive care, including annual wellness visits, routine vaccinations, smoking cessation, diet and exercise consultations, and more.
- It is safe to visit your primary care provider. Physician offices are working around the clock to make it easier for you to get seen virtually or in-person if appropriate. If you have an in-person visit you will need to wear a mask during the entirety of the visit. This helps to protect you, staff members and other patients. You may also notice that there are fewer people in the office, and that’s ok. Many providers are intentionally spacing patient visits to support social distancing measures.
- You may be asking yourself what to expect during a virtual or telehealth visit. Telehealth is a safe way and effective way to get you the care and guidance you need from a health professional. Providers offering telehealth may do your visit over the phone or through a video conferencing call. Check your provider’s website or call the office to determine if telehealth is available.
COVID-19 testing sites may be coupled with longer wait times and at home testing kits may be difficult to obtain. Many primary care offices are also capable of doing COVID-19 testing. So be sure to speak with your physician about when testing is appropriate for you and what their recommendations are for next steps.
Use an urgent care or walk-in clinic for moderate/worsening symptoms when prompt primary care is not available or after normal business hours.
- Using an urgent care or walk-in clinic is a great option if your primary care provider is not readily available, or if it is after normal business hours and your primary care provider’s office is closed. Urgent cares and walk-in clinics commonly treat people for cough and cold, flu, ear infections and allergies, skin conditions, minor injuries and more. Some urgent cares or walk-in clinics have x-ray capabilities onsite as well.
- It is safe to visit urgent cares and walk-in clinics. Please exercise an abundance of caution by wearing your mask during your visit. This helps to protect you, staff members and other patients. Some urgent cares or walk-in clinics may have digital wait-in-line tools to reduce your time spent in the waiting room. You can sign up for your slot ahead of time and arrive for your appointment.
- Many local urgent care or walk-in clinics offer telehealth or virtual appointment services in an effort to support social distancing while continuing regular patient care. Providers offering telehealth may do a visit over the phone or through a video conference call. Check the office’s website or call ahead to determine if telehealth is available and appropriate for your needs.
For COVID-19 testing, most urgent cares or walk-in clinics are requiring appointments ahead of time. Be sure to check their websites or call for information on how to schedule a COVID-19 test. By scheduling an appointment, it will cut down on your estimated wait times and will help to prevent long drive-up lines.
Use your nearest emergency room for any medical emergency.
If you are experiencing emergent symptoms of a heart attack or stroke, have difficulty breathing, or are experiencing another medical emergency, call 911 or go to the nearest emergency room.
To help prevent the spread of illness, you will be screened for fever and other symptoms of respiratory illnesses when you arrive. You will also be asked to wear a mask. It is important that you wear your mask until you are instructed to remove it by a staff member or until you are discharged. This helps to protect you, staff members and other patients.