Medical Records
The release of information hours for medical records at Memorial’s Health Information Department are 9 am – 4:30 pm on weekdays for walk-in requests. The department is located in the Memorial Medical Center Annex and can be reached at 575.521.2297. The fax for Medical Records is 855.810.1934.
Notice on Sun View Imaging Center Medical Records
Please note that Memorial Medical Center is not the custodian of records for any Sun View Imaging patient records prior to Dec. 22, 2025. For those records, please use the contact information below. Thank you for your understanding.
Tenet Healthcare
Records Management Department
14201 Dallas Parkway
Dallas, Texas 75254
469-893-6111 (Phone)
469-533-9989 (Fax)
Email: recordsrequests@tenethealth.com
Online Medical Records Request
Click the button above to enter your email and start the process. Once your request is complete, you will receive an email with a secure link to download your records.
Need more help?
You can find a list of frequently asked questions as well as chat live with a HealthMark medical records specialist for additional help on Monday to Friday from 8 a.m. to 6 p.m. CT at https://healthmarkgrouphelp.zendesk.com/hc/en-us.
NEW: Digital Access to Medical Imaging
You can now access your medical imaging at Memorial Medical Center with PocketHealth, a secure third-party platform.
Benefits:
● Get the knowledge you need to better understand your health.
● Securely download and store your results.
● Easily share your results with your doctor.
1. Receive and keep your unique Medical Records Number (MRN) after your exam.
2. Visit this webpage to sign up for PocketHealth using your MRN.
3. Once your records are ready to view, you’ll receive an email from PocketHealth with a secure link to view them.
4. Instantly download or share your records.
5. Receiving physicians can then easily view or import these images in full diagnostic quality with no software or account setup needed.
For patient questions, please call PocketHealth directly at 1-855-381-8522 or email help@pocket.health