June 2017 CEO Newsletter

June 22, 2017

Healthcare is changing. Consumerism is a trend that has been growing for the past decade. Patients no longer just go where their doctor sends them. As consumers of healthcare, they are trying to make the best decision based on quality, reputation and cost, just as they do with other purchases. Today, consumers have an endless source of data and peer-ratings at their fingertips. For health systems like Memorial, consumerism means that we must be in tune with the patient’s expectations – because patients now drive the choice of where they get their healthcare. This makes it incumbent upon us to provide a quality experience at an appropriate value. We no longer tell the patient what they need…they tell us what they want. Memorial is ever mindful of positioning ourselves as the first choice for our consumers as we grow into the region’s premier healthcare referral system. Read More »