Visiting Hours & Policy

At Memorial Medical Center, our top priority is safeguarding the health and well-being of our patients, providers, employees and community. We continue to closely monitor the prevalence of COVID-19 in our community and follow state and federal guidance as we adapt our operations to safely care for and support our patients. 

To protect our patients and staff, effective March 29, 2021, hospital visitation will be allowed as follows:

General Visiting Hours and Guidelines:

  • Monday – Friday: 11 am - 6 pm 
  • Saturday & Sunday: 8-10 am
  • Visitors must be 18 years of age or older
  • All visitors must be screened at the hospital’s main entrance, adhere to universal masking and perform frequent hand hygiene

Please see the following details for restrictions and policies in specific units and departments.

Specific Unit and Department Visitor Policies:

Emergency Department (ED):

  • Monday – Friday: 11 am - 6 pm 
  • Saturday & Sunday: 8-10 am
  • Patients may have one support visitor in their room (these visitors cannot come and go)
  • Must be 18 years of age or older
  • Must be screened at main entrance, adhere to mask and hand hygiene
  • COVID-19 positive patients may have one visitor at the discretion of the nurse caring for the patient
  • Unit Director/Manager discretion will be used for patients that are end-of-life

 Intensive Care Unit (ICU):

  • Monday – Friday: 11 am - 6 pm 
  • Saturday & Sunday: 8-10 am
  • Must be 18 years of age or older
  • One visitor per family per day
  • Must be screened at main entrance, adhere to mask and hand hygiene
  • COVID-19 positive patients may have one visitor at the discretion of the nurse caring for the patient
  • Unit Director/Manager discretion will be used for patients that are end-of-life

Inpatient:

  • Medical/Surgical- 3rd, 4th and 6th floors
    • Monday – Friday: 11 am - 6 pm
    • Saturday & Sunday: 8-10 am
    • Must be 18 years of age or older
    • Two visitors per family per day
    • Must be screened at main entrance, adhere to mask and hand hygiene
    • COVID-19 positive patients may have one visitor at the discretion of the nurse caring for the patient
    • Unit Director/Manager discretion will be used for patients that are end-of-life
  •  5th Floor West (Behavioral Health Unit)
    • No visitors will be allowed at this time
  • Observation Unit
    • Monday – Friday: 11 am - 6 pm 
    • Saturday & Sunday: 8-10 am
    • Must be 18 years of age or older
    • One visitor per family per day
    • Must be screened at main entrance, adhere to mask and hand hygiene
    • COVID-19 positive patients may have one visitor at the discretion of the nurse caring for the patient
    • No visitors will be allowed in double-occupancy rooms at this time

Labor and Deliver, Pediatric (General Pediatrics and Pediatric Intensive Care Unit, PICU) and Newborn Population:

  • Neonatal Intensive Care may have two support visitors in their room (who may come and go), must adhere to wearing a mask and practice hand hygiene
  • Pediatrics may have two support visitors in their room (who cannot come and go), must adhere to wearing a mask and practice hand hygiene
  • Maternity/Labor and Delivery may have two support visitors in their room during delivery (who cannot come and go), then may drop to one after the delivery, must adhere to wearing mask and practice hand hygiene

Laboring mother positive for COVID-19

May have two support persons during delivery, then may drop to one after delivery. 

  • If support person is positive for COVID-19 without symptoms
    • Stay in room (Meals provided for caregiver), may not come and go, or walk around the facility
    • Have on appropriate personal protective equipment
  • If support person is negative for COVID-19 
    • Stay in room (Meals provided for caregiver), may not come and go, or walk around facility
    • Have on appropriate personal protective equipment

Pediatric patients (General Pediatrics & PICU) positive for COVID-19

May have two support persons

  • If caregiver is positive for COVID-19 without symptoms 
    • Stay in room (Meals provided for caregiver), may not come and go, or walk around facility
    • Have on appropriate personal protective equipment
  • If caregiver is negative for COVID-19 without symptoms
    • Stay in room (Meals provided for caregiver), may not come and go, or walk around facility
    • Have on appropriate personal protective equipment

Newborn patients suspected for COVID-19 from positive mother

May have two support persons

  • Mothers suspected or confirmed to have COVID-19 infection and their newborns should be isolated from other healthy mothers and newborns.
    • Mothers and newborns may room-in 
    • During hospitalization, the mother should maintain a reasonable distance from her infant when possible
    • When the mother provides hands-on care to her newborn, she should wear appropriate personal protective equipment and perform hand-hygiene. If the support visitor is in the room, they should have on appropriate personal protective equipment and perform hand hygiene.
    • If the mother is breastfeeding, she should wear a mask during breastfeeding, and perform hand hygiene. 
  • If this cannot be accommodated, consider transmission to other high-risk newborns when determining where to place. 

Surgery

  • Outpatient
    • No visitors will be allowed at this time
  • Inpatient
    • Family may see the patient after admission to the inpatient unit
    • ​​​​​​​ Monday – Friday: 11 am - 6 PM
    • Saturday & Sunday: 8 - 10 AM
    • Must be 18 years of age or older
    • One visitor per family per day
    • Must be screened at main entrance, adhere to mask and hand hygiene
    • No visitors to patients that are COVID-19 positive, or patients being ruled out for COVID-19 for their own safety. Video visits are encouraged. 
    • Unit Director/Manager discretion for patients that are end-of-life

Clergy

  • Must have been been fully vaccinated (two weeks have completed since second dose of Pfizer or Moderna or two weeks have completed since single dose of Johnson & Johnson
  • Have had COVID-19 in last days and recovered
  • Must round during visitor hours listed
  • Will be considered a part of the number of visitors allowed to visit a patient
  • End-of-life care will be up to the discretion of the unit director/manager

Additional visitor information

  • During this time, we encourage family members to use video visits options such as phone calls, FaceTime, Skype, WhatsApp and other on-line platforms to stay in contact with their loved ones.
  • Our cafeteria will continue to operate for patients and staff only.

Thank you for your continued understanding and cooperation as we work to maintain a safe environment for our patients and team.

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