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Visiting Hours and Policy

We are continuously following guidelines established by the Centers for Disease Control and Prevention and the New Mexico Department of Health and working collaboratively to ensure staff and resources are in place to care for the community.

To protect the health of our patients, staff, providers and other visitors, all Memorial Medical Center visitors must wear masks at all times when inside our hospital. We also strongly encourage all visitors to be fully vaccinated before entering our facilities. Please remember that virtual visits are on option for everyone. And as a reminder, if you are sick, please do not visit patients.

Our new visitor policy effective as of Aug. 25, 2021:

General Visiting Hours and Guidelines:

  • Visitation is allowed seven days per week from 4 p.m.-6 p.m.
  • Visitors must be 18 years of age or older
  • COVID-19 positive patients are not allowed to have any visitors
  • Visitors must adhere to proper masking and hand hygiene protocols
  • Only approved caregivers may stay overnight
  • No families are allowed to wait in waiting rooms

Specific Department Information:

Emergency Department

  • Patients may have one support visitor in their room, 18 years of age or older
  • Patients who are 18 years or younger may have one visitor
  • COVID-19 positive patients are not allowed to have any visitors
  • Visitors must adhere to proper masking and hand hygiene protocols
  • Unit Director/Manager discretion for patients that are in end-of-life situations

Intensive Care Unit

  • Visitation is allowed seven days per week from 4 p.m.-6 p.m.
  • Patients may have one visitor, 18 years of age or older
  • COVID-19 positive patients are not allowed to have any visitors
  • Visitors must adhere to proper masking and hand hygiene protocols
  • Unit Director/Manager discretion for patients that are in end-of-life situations

Inpatient:

  • Medical/Surgical – 3rd, 4th and 6th floors
    • Visitation is allowed seven days per week from 4 p.m.-6 p.m.
    • Patients may have one visitor, 18 years of age or older
    • COVID-19 positive patients are not allowed to have any visitors
    • Visitors must adhere to proper masking and hand hygiene protocols
    • Unit Director/Manager discretion for patients that are in end-of-life situations
  • Behavioral Health Unit (5 West)
    • No visitors are allowed at this time
  • Observation Unit (5th floor)
    • No visitors are allowed at this time

Labor and Delivery and Newborn Population:

  • Visitation is allowed seven days per week from 4 p.m.-6 p.m.
  • Visitors must be 18 years of age or older
  • Patients in Neonatal Intensive Care may have one support visitor in their room, and visitors must adhere to wearing a mask and practicing hang hygiene
  • Visitors must adhere to proper masking and hand hygiene protocols
  • Unit Director/Manager discretion for patients that are in end-of-life situations

Newborn patients suspected for COVID-19 from positive mother

May have one support person

  • Mothers suspected or confirmed COVID-19 infection and their neonates should be isolated from other healthy mothers and newborns.
  • Mothers and newborns may room-in
  • During hospitalization, mothers should maintain a reasonable distance from her infant when possible
  • When the mother provides hands-on care to her newborn, she should wear appropriate personal protective equipment and perform hand-hygiene. If support visitor is in the room, they should have on appropriate personal protective equipment and perform hand hygiene.
  • If the mother is breastfeeding, she should wear a mask during breastfeeding, and perform hand hygiene.
  • If this cannot be accommodated, consider transmission to other high-risk newborns when determining where to place.

Pediatric Patients (General Pediatrics and PICU):

  • Visitation is allowed seven days per week from 4 p.m.-6 p.m.
  • Pediatric patients may have one support visitor in their room, 18 years of age or older
  • Only one caregiver may stay overnight
  • COVID-19 positive patients are not allowed to have any visitors
  • Visitors must adhere to proper masking and hand hygiene protocols

Surgery:

  • Outpatient:
    • No visitors are allowed at this time
    • No families are allowed to wait in the waiting rooms
  • Inpatient:
    • Family members may see the patient after admission to the inpatient unit
    • Visitation is allowed seven days per week from 4 p.m.-6 p.m.
    • Patients may have one visitor per family per day, 18 years of age or older
    • Visitors must adhere to proper masking and hand hygiene protocols
    • Unit Director/Manager discretion for patients that are in end-of-life situations

Community Clergy and Lay Ministers:

  • Will adhere to the same visitation policies as other community visitors in most circumstances
  • In emergency and end-of-life situations, the Unit Director/Manager will have discretion
  • Full vaccination (two weeks beyond the second dose of Pfizer or Moderna or two weeks beyond the single dose of Johnson & Johnson), or having had COVID-19 in the last 90 days and recovered, is preferred

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