Our hospital is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors. We are continuing to monitor the evolving situation with the coronavirus (COVID-19) and are taking the necessary steps to ensure we are fully prepared to care for patients, in accordance with guidance from the Centers for Disease Control and Prevention (CDC) and in partnership with our local and state health departments.
COVID-19 Online Risk Assessment
To help support the health of our community, we are providing access to an online COVID-19 risk assessment developed by the Centers for Disease Control and Prevention (CDC). This tool does NOT provide a diagnosis, and it should NOT be used as a substitute for an assessment made by a healthcare provider.
Your Health and Safety Remain Our #1 Priority
Frequently Asked Questions for Patients
Is the hospital clean and safe?
Our hospital is clean and safe -- just like it always has been! One of the core elements of properly managing infectious diseases is the cleanliness of our physical facility.
- Zero visitors
- Every person entering the building is being screening and universal masking
- Trained staff using appropriate disinfectants per CDC guidelines
Do you have the supplies and capacity to accommodate my procedure?
Our clinical teams will conduct twice daily "go/no-go" meetings in which they will review crucial supplies such as PPE, medications, blood, space and staffing to ensure that we have enough to comfortably care for those undergoing elective/non-urgent procedures AND accommodate our normal emergency care and potential COVID-19 patients.
We are not booking our schedules to full capacity. Out of an abundance of caution and with the conservation of supplies in mind, we are not starting with a full schedule right away. Should things continue to progress positively, we'll increase our capacity on a week-by-week basis. This is for your safety and ours.
Do you have enough staff to resume elective/non-urgent procedures?
Our team regularly monitors staffing levels to ensure a safe environment for all patients, providers and employees. In addition, we screen all employees daily for COVID-19 symptoms. We are confident that we have the appropriate staff and providers to resume elective and non-urgent procedures while also accommodating our normal emergency care and potential COVID-19 patients.
Will my experience be the same as in the past?
experience in our facility may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health during the COVID-19 pandemic.
What should I expect during my procedure?
Upon arrival at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that.
We continue to operate under a zero-visitor protocol out of an abundance of caution, so your family member/spouse/friend/caregiver will not be permitted to enter the hospital. We will gather their contact information so we can follow up with them to provide an update after your procedure and share instructions for pick up at the same location.
You may never see another patient while you are here, and that is intentional for now. We are currently trying to minimize overlap in an effort to promote social distancing, conserve resources, and protect the safety of all of our patients and employees.
You are going to be asked COVID-19 screening questions multiple times by multiple people, up until you are admitted for your procedure. You may get tired of these questions, but we assure you they are for your health and safety, and that of our staff.
You may never see the faces of your care team members under their protective equipment. We do regret this, as the personal connections we have with our patients and community are what keep us going. However, this is an important precaution we are taking to protect you and our clinical staff.
What questions will I be asked during the screening?
The questions are part of our standard COVID-19 screening process and include asking if you have....
- Shortness of breath or difficulty breathing
Or at least two of these symptoms:
- Repeated shaking with chills
- Muscle pain
- Sore throat
- New loss of taste or smell
Whenever you are asked, please answer these screening questions honestly. If your procedure has to be postponed, it will be just that: postponed. It does NOT mean it will be canceled, and we will work with you to reschedule as soon as possible.
How will I prepare for my procedure?
If you are having a surgical procedure, you will be asked to practice "safer at home" behaviors for five (5) days to minimize potential exposure prior to your procedure. This means going a step further from social distancing -- trying only to leave your home for critical needs such as groceries or going to the pharmacy. If you need to leave for an essential purpose, you must wear a mask. You also will be asked to check your temperature twice a day during this five-day period and report any result above 100°F to your provider. Finally, you will be tested for COVID-19 prior to your procedure as an additional precaution.
If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.
Will I be tested for COVID-19?
If you are having a surgical procedure, you will be tested for COVID-19 prior to your procedure. Your provider will place the order for the test, and the hospital will reach out with instructions for scheduling. If your test happens to be positive, your procedure will be postponed, and you will be given instructions related to your care. If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.
Can my family member/spouse/friend/caregiver come with me to the facility?
If you have a family member/spouse/friend/caregiver with you, he/she will not be permitted to enter the hospital. We are still operating under our zero-visitor protocol out of an abundance of caution. When you arrive, you will either park and enter through Annex Entrance, or be dropped off by your family member/spouse/friend/caregiver at Annex Entrance, where they will remain in the car. We will gather their contact information so we can follow up with them to provide an update after your procedure and share instructions for pick up at the same location. Pediatric surgical patients will be allowed one parent/legal guardian that passes the screening process.
What happens when I arrive for my procedure?
When you arrive at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that.
Will I be treated near COVID-19 patients?
We are not performing elective/non-urgent procedures on COVID-19 positive patients at this time.
All patients who test positive for an infectious disease, including COVID-19, are isolated for treatment in accordance with New Mexico Department of Health and CDC guidelines. Our hospital has a dedicated isolation unit/wing for treatment of patients under investigation (PUIs) and patients who have tested positive for COVID-19.
If I have additional questions about my procedure, who should I contact?
If you have any questions, please call our team at 575-522-8641.
Below are a number of resources to help educate you and your family on COVID-19. For more information on the virus, please contact the health department.
- Centers for Disease Control and Prevention (www.cdc.gov)
- New Mexico Department of Health
The Coronavirus Hotline for all health-related issues and questions is: 855-600-3453
The hotline for all other issues and concerns is: 833-551-0518
For statewide information and resources, please log on to NewMexico.gov
- Healthy Hub
- Steps to Prevent Illness
- Frequently asked questions COVID-19
- CDC Cloth Face Covering Flyer
Visiting Hours & Policy
At Memorial Medical Center, our top priority is safeguarding the health and wellbeing of our patients, providers, employees and community. We continue to closely monitor the prevalence of coronavirus (COVID-19) in our community and follow state and federal guidance as we adapt our operations to safely care for and support our patients.
To protect our patients and staff, hospital visitation will be restricted as follows:
Emergency Department, Intensive Care Unit, and post-surgery Observation Unit:
Due to social distancing needs and limited space in ED, no visitors are allowed in the ED or ICU or either waiting room at this time. Exceptions may be in certain specific circumstances as determined by the ED and ICU Director/Manager/Team Lead
Visitors will not be allowed to visit the Covid-19 positive patients or patients being ruled out for Covid for their own safety.
Neonatal Intensive Care and Pediatrics-may have one parent or support person in their room
Maternity/Labor and Delivery-may have one support person in addition to the mother and child in their room
Patients Undergoing End-of-Life:
Two rotations of 3 persons (family, friends, or pastoral care) these will be coordinated with the Unit Director/RN Charge
**Family waiting to rotate must remain in their cars until notified of the rotation shift
Per Governor's mandate gatherings of 5 will be honored
The patient counts as one of the five
The nursing staff counts as another of the five
When possible Unit will notify security/screening station of pending rotation
All visitors will be screened upon entry of the facility. We continue to screen everyone who enters our facilities for symptoms consistent with COVID-19, per CDC guidelines. Any visitor with a fever or who is not feeling well will be prohibited from entering the facility.
All visitors will be required to wear a mask at all times.
Visitors will be instructed to remain in the room for the duration of the visit.
Visitors will be asked to follow hand hygiene protocol, using hand gel or soap and water, while limiting surfaces touched before entering patient rooms.
During this time we encourage family members to use "video visits" options such as phone calls, FaceTime, Skype, WhatsApp and other online platforms to stay in contact with their loved ones.
Thank you for your continued understanding and cooperation as we work to maintain a safe environment for our patients and team.
Common Areas Closed
We have temporarily closed our chapel and cafeteria as another step to minimize the risk of exposure to patients, employees and the community. Our cafeteria will continue to operate for patients and staff only.