COVID-19 Information

Our hospital is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors. We are continuing to monitor the evolving situation with the coronavirus (COVID-19) and are taking the necessary steps to ensure we are fully prepared to care for patients, in accordance with guidance from the Centers for Disease Control and Prevention (CDC) and in partnership with our local and state health departments.

COVID-19 Online Risk Assessment

To help support the health of our community, we are providing access to an online COVID-19 risk assessment developed by the Centers for Disease Control and Prevention (CDC). This tool does NOT provide a diagnosis, and it should NOT be used as a substitute for an assessment made by a healthcare provider.

Your Health and Safety Remain Our #1 Priority

Patients COVID-19 Frequently Asked Questions

Is the hospital clean and safe? 

Our hospital is clean and safe -- just like it always has been! One of the core elements of properly managing infectious diseases is the cleanliness of our physical facility. 

  • Limited visitors
  • Every person entering the building is being screening and universal masking
  • Trained staff using appropriate disinfectants per CDC guidelines

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Do you have the supplies and capacity to accommodate my procedure? 

Our clinical teams will conduct twice daily "go/no-go" meetings in which they will review crucial supplies such as PPE, medications, blood, space and staffing to ensure that we have enough to comfortably care for those undergoing elective/non-urgent procedures AND accommodate our normal emergency care and potential COVID-19 patients.

We are not booking our schedules to full capacity. Out of an abundance of caution and with the conservation of supplies in mind, we are not starting with a full schedule right away. Should things continue to progress positively, we'll increase our capacity on a week-by-week basis. This is for your safety and ours.

Do you have enough staff to resume elective/non-urgent procedures?

Our team regularly monitors staffing levels to ensure a safe environment for all patients, providers and employees. In addition, we screen all employees daily for COVID-19 symptoms. We are confident that we have the appropriate staff and providers to resume elective and non-urgent procedures while also accommodating our normal emergency care and potential COVID-19 patients. 

Will my experience be the same as in the past? 

Experiences in our facility may look a little different than in the past, but this is because we have new processes and procedures in place to further protect your health during the COVID-19 pandemic. 

What should I expect during my procedure?

Upon arrival at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that. 

We continue to operate under a zero-visitor protocol out of an abundance of caution, so your family member/spouse/friend/caregiver will not be permitted to enter the hospital. We will gather their contact information so we can follow up with them to provide an update after your procedure and share instructions for pick up at the same location.

You may never see another patient while you are here, and that is intentional for now. We are currently trying to minimize overlap in an effort to promote social distancing, conserve resources, and protect the safety of all of our patients and employees.

You are going to be asked COVID-19 screening questions multiple times by multiple people, up until you are admitted for your procedure. You may get tired of these questions, but we assure you they are for your health and safety, and that of our staff. 

You may never see the faces of your care team members under their protective equipment. We do regret this, as the personal connections we have with our patients and community are what keep us going. However, this is an important precaution we are taking to protect you and our clinical staff.

What questions will I be asked during the screening? 

The questions are part of our standard COVID-19 screening process and include asking if you have....

  • Cough 
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever 
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

Whenever you are asked, please answer these screening questions honestly. If your procedure has to be postponed, it will be just that: postponed. It does NOT mean it will be canceled, and we will work with you to reschedule as soon as possible.

How will I prepare for my procedure? 

If you are having a surgical procedure, you will be asked to practice "safer at home" behaviors for five (5) days to minimize potential exposure prior to your procedure. This means going a step further from social distancing -- trying only to leave your home for critical needs such as groceries or going to the pharmacy. If you need to leave for an essential purpose, you must wear a mask. You also will be asked to check your temperature twice a day during this five-day period and report any result above 100°F to your provider. Finally, you will be tested for COVID-19 prior to your procedure as an additional precaution.

If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.


Will I be tested for COVID-19? 

If you are having a surgical procedure, you will be tested for COVID-19 prior to your procedure. Your provider will place the order for the test, and the hospital will reach out with instructions for scheduling. If your test happens to be positive, your procedure will be postponed, and you will be given instructions related to your care. If you are having an imaging procedure, you will be screened and masked, but not tested for COVID-19.

Can my family member/spouse/friend/caregiver come with me to the facility? 

If you have a family member/spouse/friend/caregiver with you, he/she will not be permitted to enter the hospital. We are still operating under our zero-visitor protocol out of an abundance of caution. When you arrive, you will either park and enter through Annex Entrance, or be dropped off by your family member/spouse/friend/caregiver at Annex Entrance, where they will remain in the car. We will gather their contact information so we can follow up with them to provide an update after your procedure and share instructions for pick up at the same location. Pediatric surgical patients will be allowed one parent/legal guardian that passes the screening process.

What happens when I arrive for my procedure? 

When you arrive at the facility, you will be asked the same standard screening questions and provided with a cloth mask (if you do not already have one). If you have your own mask or bandana to cover your mouth and nose, you can wear that.

Will I be treated near COVID-19 patients? 

We are not performing elective/non-urgent procedures on COVID-19 positive patients at this time.

All patients who test positive for an infectious disease, including COVID-19, are isolated for treatment in accordance with New Mexico Department of Health and CDC guidelines. Our hospital has a dedicated isolation unit/wing for treatment of patients under investigation (PUIs) and patients who have tested positive for COVID-19.

If I have additional questions about my procedure, who should I contact? 

If you have any questions, please call our team at 575-522-8641

COVID-19 Resources

Below are a number of resources to help educate you and your family on COVID-19. For more information on the virus, please contact the health department.

Additional COVID-19 Resources:

Visiting Hours & Policy

At Memorial Medical Center, our top priority is safeguarding the health and well-being of our patients, providers, employees and community. We continue to closely monitor the prevalence of COVID-19 in our community and follow state and federal guidance as we adapt our operations to safely care for and support our patients. 

To protect our patients and staff, effective March 29, 2021, hospital visitation will be allowed as follows:

General Visiting Hours and Guidelines:

  • Monday – Friday: 11 am - 6 pm 
  • Saturday & Sunday: 8-10 am
  • Visitors must be 18 years of age or older
  • All visitors must be screened at the hospital’s main entrance, adhere to universal masking and perform frequent hand hygiene

Please see the following details for restrictions and policies in specific units and departments.

Specific Unit and Department Visitor Policies:

Emergency Department (ED):

  • Monday – Friday: 11 am - 6 pm 
  • Saturday & Sunday: 8-10 am
  • Patients may have one support visitor in their room (these visitors cannot come and go)
  • Must be 18 years of age or older
  • Must be screened at main entrance, adhere to mask and hand hygiene
  • COVID-19 positive patients may have one visitor at the discretion of the nurse caring for the patient
  • Unit Director/Manager discretion will be used for patients that are end-of-life

 Intensive Care Unit (ICU):

  • Monday – Friday: 11 am - 6 pm 
  • Saturday & Sunday: 8-10 am
  • Must be 18 years of age or older
  • One visitor per family per day
  • Must be screened at main entrance, adhere to mask and hand hygiene
  • COVID-19 positive patients may have one visitor at the discretion of the nurse caring for the patient
  • Unit Director/Manager discretion will be used for patients that are end-of-life

Inpatient:

  • Medical/Surgical- 3rd, 4th and 6th floors
    • Monday – Friday: 11 am - 6 pm
    • Saturday & Sunday: 8-10 am
    • Must be 18 years of age or older
    • Two visitors per family per day
    • Must be screened at main entrance, adhere to mask and hand hygiene
    • COVID-19 positive patients may have one visitor at the discretion of the nurse caring for the patient
    • Unit Director/Manager discretion will be used for patients that are end-of-life
  •  5th Floor West (Behavioral Health Unit)
    • No visitors will be allowed at this time
  • Observation Unit
    • Monday – Friday: 11 am - 6 pm 
    • Saturday & Sunday: 8-10 am
    • Must be 18 years of age or older
    • One visitor per family per day
    • Must be screened at main entrance, adhere to mask and hand hygiene
    • COVID-19 positive patients may have one visitor at the discretion of the nurse caring for the patient
    • No visitors will be allowed in double-occupancy rooms at this time

Labor and Deliver, Pediatric (General Pediatrics and Pediatric Intensive Care Unit, PICU) and Newborn Population:

  • Neonatal Intensive Care may have two support visitors in their room (who may come and go), must adhere to wearing a mask and practice hand hygiene
  • Pediatrics may have two support visitors in their room (who cannot come and go), must adhere to wearing a mask and practice hand hygiene
  • Maternity/Labor and Delivery may have two support visitors in their room during delivery (who cannot come and go), then may drop to one after the delivery, must adhere to wearing mask and practice hand hygiene

Laboring mother positive for COVID-19

May have two support persons during delivery, then may drop to one after delivery. 

  • If support person is positive for COVID-19 without symptoms
    • Stay in room (Meals provided for caregiver), may not come and go, or walk around the facility
    • Have on appropriate personal protective equipment
  • If support person is negative for COVID-19 
    • Stay in room (Meals provided for caregiver), may not come and go, or walk around facility
    • Have on appropriate personal protective equipment

Pediatric patients (General Pediatrics & PICU) positive for COVID-19

May have two support persons

  • If caregiver is positive for COVID-19 without symptoms 
    • Stay in room (Meals provided for caregiver), may not come and go, or walk around facility
    • Have on appropriate personal protective equipment
  • If caregiver is negative for COVID-19 without symptoms
    • Stay in room (Meals provided for caregiver), may not come and go, or walk around facility
    • Have on appropriate personal protective equipment

Newborn patients suspected for COVID-19 from positive mother

May have two support persons

  • Mothers suspected or confirmed to have COVID-19 infection and their newborns should be isolated from other healthy mothers and newborns.
    • Mothers and newborns may room-in 
    • During hospitalization, the mother should maintain a reasonable distance from her infant when possible
    • When the mother provides hands-on care to her newborn, she should wear appropriate personal protective equipment and perform hand-hygiene. If the support visitor is in the room, they should have on appropriate personal protective equipment and perform hand hygiene.
    • If the mother is breastfeeding, she should wear a mask during breastfeeding, and perform hand hygiene. 
  • If this cannot be accommodated, consider transmission to other high-risk newborns when determining where to place. 

Surgery

  • Outpatient
    • No visitors will be allowed at this time
  • Inpatient
    • Family may see the patient after admission to the inpatient unit
    • ​​​​​​​ Monday – Friday: 4-6 PM
    • Saturday & Sunday: 8-10 AM
    • Must be 18 years of age or older
    • One visitor per family per day
    • Must be screened at main entrance, adhere to mask and hand hygiene
    • No visitors to patients that are COVID-19 positive, or patients being ruled out for COVID-19 for their own safety. Video visits are encouraged. 
    • Unit Director/Manager discretion for patients that are end-of-life

Clergy

  • Must have been been fully vaccinated (two weeks have completed since second dose of Pfizer or Moderna or two weeks have completed since single dose of Johnson & Johnson
  • Have had COVID-19 in last days and recovered
  • Must round during visitor hours listed
  • Will be considered a part of the number of visitors allowed to visit a patient
  • End-of-life care will be up to the discretion of the unit director/manager

Additional visitor information

  • During this time, we encourage family members to use video visits options such as phone calls, FaceTime, Skype, WhatsApp and other on-line platforms to stay in contact with their loved ones.
  • Our cafeteria will continue to operate for patients and staff only.

Thank you for your continued understanding and cooperation as we work to maintain a safe environment for our patients and team.

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